Help and contact
Need help? Write to us
We answer within 2 business days. If it's about your account, write from the email you created it with.
Common questions
How do I delete my account?
In the app: Profile › Account & privacy › Delete account. Everything is deleted at once: your profile, pantries, recipes and plans. If you have Premium with automatic renewal, also cancel it in your store.
How do I block or report someone?
Open their profile and tap ··· › Block. You can just block, or block and report to tell us what happened. We don't tell them: in their app, your profile and recipes show as not found. For a recipe's photo, tap ··· on the photo › Report photo, and for a comment, ··· next to the comment › Report comment. We review reports within 24 hours, and never say who reported.
How do I unblock someone?
In Profile › Account & privacy › Blocked accounts, tap Unblock. You don't follow each other again by yourselves: if you want to, each of you follows the other again.
My account was restricted or closed. What can I do?
The app tells you why and until when. A restricted account keeps using its pantry, the cart, its plans and its private recipes, but can't post anything others see. A closed account can't sign in again. If you think we got it wrong, write to us from your account's email at the address above: a closed account can be reopened for 30 days.
How do I cancel Premium?
Premium is charged by Apple or Google. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions › Subscriptions. You keep Premium until the end of the period you paid for.
My discount code doesn't work
Each code works once per account, only if you don't have Premium, and expires on the date it shows. If you think it's a mistake, write to us with the code.
What do you do with my data?
It's all in the Privacy Policy. Your data is stored in Santiago, Chile, and we never sell it.